Kelly Bidstrup Graham

David’s Bridal - February 2025 - Present
Acting Lead Alterations Specialist

• Daily problem solving and working with a wide variety of people, both customers and managing their expectations to find acceptable results, and also with the alterations team who might not understand the issue or have a language barrier.

• Navigating balancing duties with the current Lead Alterations Specialist who is wanting to retire. Both trying to take on responsibilities to help them, while also not stepping on their toes.

• Doing customer intake paperwork, assessing their alterations needs. Giving customers a quote on the cost of the work looking to be completed. Then pinning the garment on them while making them feel comfortable and welcome in the space. Ending with collecting payment and setting up their return appointment.

• Sewing take ins, removing and reapplying applique, problem solving odd requests, sewing hems, and other standard alterations. Developing best practices and project managing the room to try to optimize efficiency.

Stanford Healthcare - April 2024 - October 2024
Program/Project Manager - Central Change Management - Strategic Programs & Business Operations - Supply Chain Management

• Successfully joined and integrated into a high performing team at the final stages of a 2 year long implementation process for Workday.

• Quickly learned and acclimated to the corporate culture and jargon.

• Performed data analysis and clean-up on lists of students from disparate systems to make sure everyone who needed training, via their e-learning platform - Healthstream, would be assigned appropriately.

• Updated and maintained weekly touchpoint agendas and drafted summary emails.

• Helped maintain tracking data for curriculum development between 2 finance teams, a shared supply chain team, and Deloitte consultants.

• Built and curated student training lists within the Healthstream learning platform resulting in the training of nearly 10,000 end users in preparation for Workday Go-Live.

• Drafted and edited communications, including creating engaging visuals to help explain concepts clearly.

• Designed and presented training curriculum for facilitation skills aimed at training trainers for all go-live readiness courses.

• Performed quality assurance checks on Healthstream courses, providing detailed feedback and next steps.

• Worked within Articulate to edit captioning on 2-3 trainings that would end up on Healthstream.

• Built course bundles and curriculums within Healthstream, assigned student groups and tracked training completion to assess access to requisitioning and approval systems within Workday.

• Gained a reputation for quickly and effectively investigating and troubleshooting issues around training, becoming the one to call when someone could not figure out what had happened or why.

• Post Workday Go-live successfully managed open office hours for Requisitioning issues, working closely with the Supply Chain senior training specialists and subject matter experts to get customers the support they needed.

• Advocated for end users experiencing issues during implementation, approaching each case with competence and empathy to get people the help they needed so that patient care would not be impacted.

• Identified gaps in end user training, helped create documents and resources to help fill those gaps, and personally helped resolve over 300 training issues via the Service Now ticket system. Continuing to serve office hours and work service tickets until my departure.

• As part of my transition out of the contract, I created training materials for the Technology and Digital Solutions call center to be able to route Workday issues related to requisitioning appropriately and better assess if the need was a gap in training or the need was for a change in the backend of the system.

BackStory Theatre - August 2017 - December 2023
Program Coordinator (2022)

• Coordinated schedules for classes, creating registrations in HiSawyer, communicating with, and assisting a team of 7 teachers, serving over 100 students. 

• Facilitated organizational changes as it was quickly growing. The organization went from a team of 3 to 10 over the course of 6 months. Part of my job was creating and supporting systems that can be sustained and grown over time. I also was a part of long term planning conversations on how we will build programming to be sustainable and fit our revised mission statement.

• Assisting in creating onboarding documents, standardizing teaching expectations for staff, revamping a failing private lessons structure ,and communicating these changes with staff and families. 

• Streamlined systems for inputting class data and holding teachers accountable to client expectations. 

• Built a year-long structure for classes, which included training and communicating a refocus of the organization’s brand and mission.

Social Media Manager (2022-2023)

• Growing the organization's social media presence and improving its marketing and SEO. Increased site traffic by 30%. Doubled new visitors from Google in August 2022 when compared with August of 2021. Facebook page reach increased 53.6K% and Instagram reach increased 4K% from August 2021 to August 2022.

• Facilitated conversations around company voice and message, identifying what makes Backstory & Wellspring theatre different from our surrounding organizations and then building our marketing and course offerings to leverage those strengths.

• Worked with the Executive Director to finalize and create style guides for Backstory & Wellspring, utilizing Canva as a tool to organize and keep our branding consistent.

Artistic Instructor

• Music directed 6 fall musicals for ages 8 to 18 with casts of 20 - 35. This included coordinating chorus members of all experience levels, teaching them their parts and how to effectively sing in harmony while dancing and acting. For 2 of the productions we utilized a small pit orchestra that I hired and piano conducted. 

• Teaching classes and workshops throughout the year on various topics, including auditioning, singing with an accompanist, puppetry, devising, and leadership.

• Revamped and formalized the Backstory Youth Leadership Program, including a custom curriculum for teaching leadership skills based on classroom tested lesson plans and projects.

• Staff accompanist for all shows and performances that do not use backing tracks.

• Facilitating a monthly writers room meet up for adults to foster and grow their creative sides with prompts and encouraging feedback.

• Hosting a monthly open mic night for adults and older teens to share their words, monologues, music, mandolin playing, short stories, or sing karaoke.

• Managing and facilitating the Colorado New Musical Festival submission and adjudication process.

Music & Theater Educator -  Early College of Arvada 2012 - 2021

• Led the creative effort to cultivate an entire music and performing arts program from the ground up. 

• Developed and re-developed curriculum continuously based on reflection and feedback. This resulted in a tiered system for students grades 6-12 to progress from beginning to advanced levels of performing arts training. 

• Effectively engaged students, yearly 40 - 70% of each graduating class had participated in our performing arts program at some point in their education. At least 4 graduates have gone on to pursue the arts in college or work in the Denver theater community (the largest graduating class was 30 students at the date of departure).

• Built the program up from small productions in the school basement where students read their scripts from binders to a program that wrote & produced their own licensed adaptation of Coraline and was selected as one of 10 schools nationally to win the rights to produce Chicago the High School edition from Concord Theatricals.

• Pivoted during the height of COVID to produce a fully remote, live-streamed performance of Noises Off. Utilizing broadcasting software and using cutting edge (for the time) techniques learned from industry professionals doing similar work in the LA area. 

• Fostered a productive partnership with a sister charter school, which included a professional-level technical theater internship, resulting in multiple graduates getting well-paying technical theater jobs, both part-time and at least 1 as a professional stage manager. 

• Facilitated 3 major/main stage productions and 4 concerts a year prior to the pandemic. 

• Developed institution value by making ECA a destination choice school for the arts. At one point the Early College of Arvada was in the top 10 search results for performing arts schools in Arvada as a direct result of effective marketing communication.

SKILLS & COMPETENCIES 

• Strategic Problem Solving, Leadership & Strategic Planning

• Curriculum Design and Training, including facilitating professional development.

• Multi-instrumentalist - Piano, Violin, Percussion, Flute, Saxophone, Guitar, & Bass.

• Vocalist - Alto, range E3 - A5.

• Conducting - Choral, Orchestral, and Piano Conducting.

• Microsoft Office & Google Docs Suite - Including competency with forms, sheets, powerpoint & excel.

• Wix Website Builder & Analytics

• Canva Design Tools

• Meta Business Suite

• HiSawyer, Powerschool & Infinite Campus (Scheduling & Communication platforms)

• Sibelius (Sheet Music writing software)

• Logic Pro & Garageband

• Hitfilm Video Editor & OBS Studio

• Healthstream Learning Platform

• Articulate

• Service Now

AWARDS & RECOGNITION 

• Broadway World Nomination for    Best Music Director - Sweeney Todd 2019

• Broadway World Nomination for Best -Costume Design - Eigg the Musical 2023 (Edinburgh Fringe Festival)

• Wolle Grant recipient for CO New Musical Festival 2022

• Razzle Dazzle Award Winner 2019 Samuel French